Through our experience and analysis methods, Sigma can ensure business models, platforms and services that work for your operations today, as well as for your company's future digital priorities. We can also benchmark your company with your industry peers, to assess your maturity in terms of IT support, digital marketing and customer loyalty systems.
Many companies have operated a long time with their existing business channels, such as traditional store chains, their own e-commerce and long-time online resellers. Too often, these channels act as isolated islands. This is where Sigma can support your in answering the following questions:
• How can you develop your business to meet future customer needs?
• How can you develop a scalable business platform that meets your vision and the growth goals that have been set?
• How can your business keep expanding, without drowning in internal processes and the constant updating of existing channels?
• The world around you is changing, are you changing with it?
It is an overall trend within e-commerce today, to use tools in the e-commerce platform that support the customer journey before, during and after a purchase. The importance and need for a relevant customer experience, that complements the actual purchase, is today very great. Standard functionality such as availability, payment and delivery are supplemented with relevance and personalization in terms of range, offer and communication.
These tools end up in an area that is generally called Customer Engagement or Customer Experience Management. Today they consist of several different methods and functions to strengthen the customer's shopping experience.
Are you establishing your e-commerce in the Nordics? Congratulations! We have one of the most mature markets, where e-commerce growth stands for over 55% of the total retail turnover. But how do you become successful in the Nordics? Download our PDF to learn more.
Sigma IT is now Nexer – the tech company of the future. With digital expertise in strategy, technology and communication we create the future, today. Bringing our customers along for the ride.